Void a Payment
ORDER MANAGEMENT > ORDER > ORDERS
When modifying an order, the order total may change. If it is a credit card transaction, you must void the payment before submitting the order. After the payment is voided, enter the payment information again and submit the order.
A payment can only be removed if the payment status is new. Otherwise, the 
remove button is disabled.
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When you remove a payment, the whole payment line is removed from the user interface and the remaining amount in the payment tab header is updated. |
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When you remove the only payment in an order, the payment is replaced by a blank payment amount which is the order total. |
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A payment can also be removed by clicking Void Payment. |
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1.
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Double-click the order that you want to view. |
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3.
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Select the Payments tab. |
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4.
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Click View Order Summary to validate the content of the order. |
If everything has been correctly set, there should be no issues except a possible Adjustment issue. If so, an order summary appears on the lower right side of the page and the View Order Summary button is replaced by the Submit Order button.
A Void Payment button also appears.
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5.
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Click Void Payment to erase the order payment settings and start over by entering the payment information again. |
The Confirm Void Payment dialog opens and the message Are you sure you want to void this payment? is displayed.
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8.
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Click the Submit Order button to save the order and view the order summary, |
The Submit Order button is replaced by the View Order button.
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9.
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Click the View Order button to exit the Order Modification lightbox and return to the Orders Details panel in the Order module. |
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